In my first adventure at Rogers on launch day, nothing seemed to go right. In the spirit of fairness, I thought I should report on day two. When we last left off, I had signed a three-year contract but had to leave the store without my iPhone as they were unable to activate it due to network issues. So, the next day I called at roughly 11 am to see what the status on my order was. The girl on the phone was very informative and told me it would be a couple of hours before my phone would be ready to go. They brought in an assistant to help with the activations and had planned to have all orders processed by the end of the day.
I received a follow-up call within the hour stating my phone was ready to activate. I went down to the Rogers dealer and it was a stark contrast to the day previous. There was only one other customer in the store and it was just a very casual atmosphere. I met with the same sales rep from the day previous who had my phone out and was preparing the paperwork. He apologized for the day previous and was overall very pleasant. I was concerned that I had signed up for the wrong value pack but he made sure I had what I wanted before he input it into the system. Throughout the process, he explained my contract to me and had my number ported from another carrier within a matter of minutes. Another sales rep came over to explain the basic operation procedures to me so the first guy could keep working on the activation, to get me out of there sooner. She seemed very knowledgeable and answered all of my questions.
In the end, I was up and running in about fifteen minutes. The only issue I had was with my voicemail. We couldn’t seem to get it activated. (A problem I later rectified by simply powering the phone down.) It’s a day later and everything is working fine. I’ve had a chance to use my phone over WIFI and the Rogers network. I’ve set up my voicemail. I’ve added some apps. I’ve used the GPS. Everything is working just as I had hoped. This is the experience I wanted. It took an unpleasant launch day to get there, but I’ll give credit where it is due. The staff at Rogers were very apologetic and and helped to erase what was a less than stellar first impression. My monthly bill is a little more money than I would ideally like to pay but I feel the 6 gig data plan at least makes the cost reasonable. Viva la iPhone!
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TAGS: iPhone 3G, iPhone Canada, rogers wireless
