I know from discussions here at Mactropolis, that I wasn’t alone in having battery issues. Here’s the situation… I’m currently running a 15″ MacBook Pro that has for some reason now has a funky battery. Whenever battery levels reach around 30% charge, the computer simply shuts off. No warning, no message, no anything. The screen goes blank and the computer goes silent.
I checked the system profiler, and compared to other comparable MBPs, my full charge capacity and cycle count were way down.
With this knowledge, I gave Apple a call. I do not have any remaining Apple Care Protection Plan coverage, and they offered me a case by case option of around $60/issue (I think that’s what it was)… But they also let me tell them what the issue was. I told them what was going on, and low and behold, Apple decided to send me a battery at no charge. It is coming to me shortly, and all I need to do is send back my old funky battery so that they can check out what is going on. This must be a somewhat common issue with some MBP batteries, as I can assure you they wouldn’t have offered me a new battery for free otherwise.
You can view the case details in an email I just received below:
Note to everyone: If you’re having any battery issues, give Apple a call. Worked for me. The part or problem might be covered under your ACPP or some other program that you’re not even aware of! Two thumbs up to Apple support on this one.
Continue reading:
- Everything New Apple Just Announced (Septembe
- Apple Watch Pre-Order
- Apple Research Kit launches with 5 Apps
- Apple TV now only $69
TAGS:
