My iPhone 5 Pre-Ordering Experience

 

Were you one of the die-hard Apple fans like myself who got up at 3am EST to order the newest iPhone iteration?  How did it go for you?  Were you able to order your iPhone before shipping times slipped at least 2 weeks in less than an hour after going live on Apple.com?

It looks like someone forgot to inform the masses that the iPhone 5 wasn’t worth using your upgrade eligibility on this year–but that discussion has already been argued on iSource here, and more recently here.

My upgrade experience was much easier this year than in any previous year.  Apple is getting better and better at handling massive server requests and processing them much more quickly and efficiently.  Initially, after reading fellow writer’s success stories last year, I decided to try to use the iOS Apple Store iPhone App on my iPad to place my pre-order.

All seemed fine as I progressed through the steps of selecting my phone color, size and storage model.  I got all the way to the end and my progress hung on the processing step for what seemed like an eternity.  I’m not a patient person, so while I waited for my order to complete, I tried my luck with Apple.com on my MacBook Air.  Again after only refreshing my screen a few times, I was in and selecting my iPhone 5 again.

I selected my iPhone 5 color, model and carrier info.  At this point you are asked to check your carrier eligibility.

I already suspected I needed to utilize my wife’s upgrade eligibility because I was an early iPhone 4S adopter, too.  However, I thought it was worth a look to see if maybe AT&T had some last minute change of heart decided that customer loyalty should be rewarded with early upgrade exceptions.  You can stop LOL-ing now, and keep reading…

No way I was forking over $450, so back to plan B–using my wife’s upgrade and bringing my iPhone into the AT&T store after it arrived to switch to my data plan.  All I had to do to resolve this hick-up was to back out once, and enter a different phone number in the eligibility check box.  After that I was home free.  My order precessed ridiculously quickly, and almost immediately I received a confirmation email from Apple.

Even with switching from the iOS App Store App to Apple’s website the whole process took less than 15 minutes.  This year was by far the best iPhone pre-order experience I have ever had, and a far cry from the debacle I went through last year that took almost two hours and ended with me going through AT&T instead of Apple.

While my pre-order experience was very favorable–how did yours turn out?  Were you able to pre-order your iPhone before the shipping times slipped to 2-3 weeks, or were you fortunate like me, and had an overall very positive experience?

What are your iPhone 5 purchasing plans?  Has anyone decided to wait it out and stand in line at an Apple store or one of the US carriers on launch day next Friday, 9-21?  We would love to hear from you in the comments section below!

  • Ed Klein

    We ordered two iPhone5′s on two separate Apple accounts on the Apple store APP on the same phone in under 2 minutes in a small French cafe in Thailand on borrowed wifi AND had shipping within a week according to the confirmation email. Couldn’t have been an easier experience.

    • Renkman

      Um, WOW!

  • sfmitch

    I woke up at midnight PST and ordered an iPhone for me. It went smoothly, but not super fast.

    I then ordered an iPhone for a friend (using their credentials) and that, too, went smoothly.

    I’m glad I ordered early!

  • Jhrogersii

    I got up at 3AM EST (I despise EST, by the way), logged back onto the WiFi at the hotel I was staying at, and tried to use the App Store app to order mine. However, I kept getting timeouts at the checkout at the very end of the process. After 20 minutes of retries, I decided to back up and try something different. I then logged onto the Apple website via my iPad, and was done within 5 minutes, with no delays or retries.

    As I recall, this is about as smooth as the last iPad release. Well, except for the whole getting up at 3AM part. I really hope Apple takes immediate preorders right after the reveal next year.

  • steve frederickson

    Not nearly as easy. On a family plan with mother-in-law. She rents her place and does bill pay on line so not a true address we can use to ship stuff too. They won’t ship to anything other than billing address.

    I tried calling them, waited on hold 20 minutes, got half way through an order, and woman tells me her system has timed out and started over again, but then hung up on me instead. Had to call back.

    When called back, found out can only ship to billing address. So looks like I’m just going to have to wait in the store.

    Not best system. What if on a family plan and one family member in CA and another in PA?

    • Renkman

      My experience with shipping and billing info needing to match was the case only when placing the order. In my experience, and from others I have heard from today, you can always go back into your order and change the shipping address after your order is placed. I had to do that very thing last year because I was going to be out of town for the delivery of my iPhone. I changed the shipping info to another address, and the taxes changed to account for the different state I was going to be receiving it in. I had no problems with my delivery.

  • http://www.digitalviolence.net JR

    My experience was nearly seamless, except for one thing: AppleCare+.
    I want it. I tried to add it to the cart and it said I could add it from the cart.
    Not so via the iPhone app.
    This, of course, means I get to make a trip to the nearest Apple store for a Genius to look at my brand new iPhone 5 so I can purchase in-person.

    Could be worse I guess…mine should arrive on 9/21. I was up at 1:58 a.m. CDT and received my confirmation email at 2:05 a.m. CDT.

    • Renkman

      Could be worse, like you said. A least you have 30 days to sign up after your new iPhone arrives.

      • http://www.digitalviolence.net JR

        Very true. I’ve already made my Genius Bar appoiintment for Saturday :)

        • Renkman

          Good move, the sooner the better. Might be a little crazy, though.

    • john

      no just call apple and have them add it to ur iphone order, thats what i did.

  • Ernierr

    I too used my wife’s upgrade to order at a discount. So Renkman…Will ATT switch the data plan and phone number if I take it in? I have a 4S on an unlimited plan. She wants the the 4S with the plan she has and I want the iphone 5.

    • Renkman

      That is what I was told when I went into a AT&T store a couple of weeks before the iPhone 5 was available for pre-order. I am in the exact same boat as you. I had an iPhone 4S with an unlimited data plan. I am the main person on our account–not sure if that matters. I was told that I need to bring the phone into the store (make sure it’s a Corporate AT&T store, btw) and they would switch it over to my existing plan. Don’t connect to iTunes or call the 1-800 number included in the box to activate. Just bring it in.

      • Ernierr

        Great!!! Thanks for the info. I’ll tell you how it went on
        a later post.

        • Renkman

          My pleasure

  • Kim

    I pre-ordered my iPhone through the AT&T website yesterday around 7AM. I got the order confirmation email but it still remains “processing.” I’m afraid it hasn’t fully processed into their system and I won’t be getting the iPhone on release date. :[ Do you know anything about this?

    • Renkman

      Processing is the step before they get it ready to ship. I ordered through AT&T last year, and I do remember it being in the processing stage for a few days. I was worried at the time because I had friends who ordered through Apple.com, and their orders were getting ready to ship, or Apple listed them as shipped already. I received my iPhone 4S on the same Friday as they did. If there is a ship date listed, I wouldn’t be too worried. Keep an eye on it the next few days, the status will most likely change soon.

      • Renkman

        [ UPDATE ] My “processing” status has turned to “preparing for shipment” this afternoon–can’t wait!

  • John Leach

    I ordered my Iphone 5 at 5:25 pacific time with no problems but my shipping date says October 5th which really sucks. It still states that it is processing so I am holding out hope I may still get it early. I have contemplated canceling that order and go wait in line at AT&T but I am not sure.

  • upgradeAT&T

    I am able to order two Iphone5 phone for the same number upgrade. I am eligible for an upgrade through ATT, tried placing an order through Apple and ATT site. Both the sites took the orders and sent me confirmation numbers. So I am recieving two Iphone5 phones for a single number upgrade. Will keep one and sell the other.Cool right, brand new iphone5 for 200$.

  • SDE

    Mine and my brothers are both on schedule to arrive by the end of the day on tomorrow…I’ve rec’d the UPS shipping labels for both…Woo Hoo! :-)

  • David

    I ordered iPhone 5/black/32GB at 3:47a.m. EST on 9/12 using Apple Store app on my iPhone 4. My confirmation email showed up a few minutes later with two weeks shipping, delivery date Oct 5. WTF???! I ordered 47 minutes in to preorder start. What’s up with that. If I missed it for delivery on 9/21 I at least expected to get it a week later on 9/28, but noooooo, it will be a week later…. That bites…

  • David

    I am in the same boat…

    I ordered at 3:52a.m. EST and mine says October 5th as well… I am thinking about checking the local lines this morning and if I am in the first 10, cancelling my pre-order… I am with AT&T, but I pre-ordered through Apple… My concern is whether or not my Upgrade Eligibility will update before the store opens in the morning at 8a.m.

    Anyone have any ideas on this and should I risk it or wait?

    Thanks!

  • Robert

    I ordered my upgrade on AT&T’s site at 7:00 am EST on pre- order day with no problems or wait time, only took 10 minutes. This is my first iPhone and can’t wait to get rid of the Windows Phone crap I was suckered into getting. I was a little worried I would not get my phone on the 21st after reading all the news on the net however today I received my tracking number from AT&T confirming it will be here tomorrow (21st) by 4:00 pm.
    Note: I did set my alarm for 3 am to place my order but didn’t wake up, glade I don’t have to stand in line for days, which I would not do anyway.
    I upgrade phones every 2 years and can’t wait to get my first iPhone!

  • Renkman

    On the local UPS truck–can’t wait!