One of our readers, JR Larsen, sent us an email that he received from Apple. Just like many of us here at iSource, Larsen preordered the iPhone 5, and as Rob Renk mentioned in his recent piece, the process was mostly hassle free. However, Larson was planning on ordering AppleCare+ with his iPhone 5 but was never given the opportunity to do so during the pre-order process.
Planning on going to the store to buy the service package, Larson awoke this morning to the following email from Apple:
So, it would seem despite Apple’s best efforts to be ready for the iPhone 5 pre-order launch, their systems couldn’t quite handle the load. After the dust had settled and the company noticed a problem, they are now going out of their way to email customers to resolve an issue that may or may not be present for some. Great stuff.
Our thanks to JR Larson for sending this in.