For some time now, Apple has offered their iMac 1TB Seagate Hard Drive Replacement Program for customers experiencing failing hard drives in some iMacs. Well, Apple has expanded that program to include an even wider number of machines, including iMacs sold from October of 2009 and July 2011. The machines included in the program are equipped with 1TB Seagate hard drives. Here is an excerpt from Apple’s post:
Apple has determined that certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.
Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.
Apple originally launched the replacement program in July of last year, and originally covered machines sold between May and July of 2011. It goes without saying that Apple has obviously decided that more iMacs were affected by this problem than originally thought. The original version of this program was set to expire on July 23, 2012, but that deadline came and went. Here is Apple’s new coverage terms:
The program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage for you. Apple will continue to evaluate service data and will provide further updates to this program as needed.
This sort of thing happens with any mass-produced good, but this seems to be a problem that has spanned several years. I’m not an expert on logistics and computer components, but it seems that Apple may want to consider dropping Seagate components. At least until they get their act together.
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TAGS: 2009, 2011, iMac
