Comments on: Apple customer support, a first hand experience http://isource.com/2013/07/30/apple-customer-support-a-first-hand-experience/ #1 Source for iPad, iPhone, iPod, Mac and AppleTV Fri, 03 Oct 2014 01:45:55 +0000 hourly 1 https://wordpress.org/?v=5.4.6 By: fallen apple http://isource.com/2013/07/30/apple-customer-support-a-first-hand-experience/#comment-59619 Fri, 02 Aug 2013 13:41:00 +0000 http://isource.com/?p=64711#comment-59619 I’m curious did you have apple care on the phone or did they just replace it because it is a known issue?

]]> By: timothyhood http://isource.com/2013/07/30/apple-customer-support-a-first-hand-experience/#comment-59531 Wed, 31 Jul 2013 03:36:00 +0000 http://isource.com/?p=64711#comment-59531 It is service like this that adds value to iDevice purchases. I had a similarly amazing experience with my iMac (too long to go into here, but it i valves me being able to purchase AppleCare even after the warranty expired.

Imagine if you had another brand of phone. The retailer might have taken it in for repair and told you to wait 2-3 weeks while they ship it out for repairs–if they even acknowledged it was their fault. I can see the finger-pointing now. For someone who relies on their devices, the difference can be between outstanding (Apple) and completely unacceptable (most others).

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