The idea behind DefenderPad is sound: with the prevailing use of laptops still commonplace even in the growing tablet market, users are subjecting themselves to radiation. Considering that much of that radiation exposure comes while using a laptop on your… uhh…lap… your legs and most sensitive regions bear the greatest amount of radiation from heat, and electromagnetic low-frequency (ELF) and radio frequency (RF) waves. DefenderPad is designed to protect and block nearly all this radiation.
The DefenderPad review I posted a few days ago, however, sparked a response from the makers because of a defect in the review unit. Our review policies are clearly posted, and I stand that firm that the review was fair and unbiased.
Nevertheless after the makers of DefenderPad contacted me, I did some further exploration and want to point out a few more things:
The defect in the review unit was a seam separation in one corner where the adhesive failed.
My efforts to locate another such reported defect was unsuccessful. No other review I could find mentioned such a possible defect – and one site even mentioned how difficult it was to pry apart the cover to expose the interior when trying.
It appears that this review unit may have been an unfortunate lemon – and just a bruised lemon at that. The seam separation is minor and doesn’t impact the overall product.
Customer Service and DefenderPad Warranties
By the rapid response from a DefenderPad representative, the makers were clearly concerned. They offered to send a replacement to show that it must have been a single defect on a single unit. While I chose not to accept their offer, it was obvious that they take pride in their product.
Worth mentioning is also DefenderPad’s warranties. First is the warranty I would have qualified for:
30-Day, No-Questions-Asked, Money-Back Guarantee
Due to high customer satisfaction rate, returns of The DefenderPad are rare, however if you are unsatisfied with your purchase and would not like a replacement, you are more than welcome to return your item(s) within 30 days of receipt. The customer is responsible for return shipping fees and a $15 restocking fee/per item.
And if you have the same problem I had after 30 days, or virtually any craftsmanship issue, there’s a year’s warranty as well:
One-year Limited Warranty
We have worked very hard to develop the world’s finest laptop radiation shield, but if there is a defect in the construction of your DefenderPad, a store credit will be issued for a replacement product. All warranty claims of any nature are barred if The DefenderPad has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.
The DefenderPad has a reduced price and a Back-to-School sale as mentioned here. The regular $99.99 price has been reduced to $89.99, and the 15% off sale lowers the price to $76.49 plus shipping. Purchase online here.
In the original review, I stated a “hope this is an isolated case” and that is what it appears to be. The company wants to right any product issues and this will give them the feedback they need to scrutinize.
DefenderPad was provided for review from MaxBorges Agency and DefenderPad. For questions about our review policies, see our About page.
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TAGS: defenderpad, lapdesk, laptop, MacBook, MacBook Air, MacBook Pro