Yesterday afternoon Apple initiated the iPhone 5 sleep/wake button replacement program to assist some iPhone 5 users that may have been affected by intermittent issues with the Sleep/Wake button mechanism not working properly.
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Apple initiates iPhone 5 Sleep/Wake button replacement program

iPhone-sleep:wake-button

Yesterday afternoon Apple initiated the iPhone 5 sleep/wake button replacement program to assist some iPhone 5 users that may have been affected by intermittent issues with the Sleep/Wake button mechanism not working properly.

In typical Apple fashion, they have set up a web page to assist current iPhone 5 owners with determining if their phone is eligible for replacement, and if so, exactly where and when you can take or ship your iPhone 5 for repairs.  As with most voluntary Apple repairs/recalls, there is no fee for these replace your sleep/wake button mechanism even though the iPhone 5 is currently past its standard warranty period.

Right now the program is only available in the US and Canada, but will be expanding to cover additional countries as of May 2.  The process of replacing the sleep/wake button mechanism is done at an Apple Repair Center, such as an Apple Retail Store or Apple Authorized Service Provider.   You can either bring your iPhone in for repair to an APple Repair Center, or mail it in, which may take 4-6 from the time your phone is received, until it is returned to you.  I know I couldn’t go 4-6 days without my iPhone–luckily, If you require a loaner during the time that your iPhone is being serviced, participating Apple Retail Stores and Apple Authorized Service Providers will have iPhone 5 models (16GB only) available.

To determine if your phone qualifies for this program, find your iPhone serial number and be prepared to enter it on Apple’s support page.  Not sure where to find your serial number?  

How-to-find-the-serial-number-on-your-iPhone

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