Comments on: Letter to Mr. Jobs. App Store policies are broken. https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/ #1 Source for iPad, iPhone, iPod, Mac and AppleTV Thu, 14 Oct 2010 20:59:18 +0000 hourly 1 https://wordpress.org/?v=5.4.6 By: brandonsteili https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10577 Fri, 31 Jul 2009 20:07:37 +0000 http://isource.com/?p=9472#comment-10577 In reply to Chris.

Because maybe if more people did they'd see there was something they needed to fix. Squeaky wheel gets the grease.

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By: Chris https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10567 Fri, 31 Jul 2009 17:30:34 +0000 http://isource.com/?p=9472#comment-10567 "If you want to see Apple start fixing the problems with the App Store submission policies – PLEASE do the same."

then…

"Chances are nobody at Apple (who has any bearing on the App Store policies) will even read it. I fully expect it to go into the pile and be ignored like all other App Store complaint emails have so far."

"if you know there's a very slim chance of something being done, why would you spend half a day penning an email? "

Why spend ANY time at all?

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By: brandonsteili https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10565 Fri, 31 Jul 2009 17:15:20 +0000 http://isource.com/?p=9472#comment-10565 Oh and one more – they didn't really know what was happening to their app post:
http://www.riverturn.com/blog/?p=455

Again, its not like I was making this stuff up…

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By: brandonsteili https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10564 Fri, 31 Jul 2009 17:08:15 +0000 http://isource.com/?p=9472#comment-10564 Rude? Not sure where that comes from but ok. I think I covered the "professional" part a while ago – but again I'm not a professional writer. I wrote it exactly how I would have said it directly to him. There's lots of writers on the planet, some are pros, some are technical, I'm more of a spoken word kind of writer. Along with that, I'm very much a "here's what's on mind" type of person. I'm not going to take a huge amount of time to write a letter that in all likelihood is not even going to get read by Jobs. Chances are nobody at Apple (who has any bearing on the App Store policies) will even read it. I fully expect it to go into the pile and be ignored like all other App Store complaint emails have so far. So again, if you know there's a very slim chance of something being done, why would you spend half a day penning an email? The one I sent is to the point, nothing more, nothing less.

Secondly – I don't make assumptions about other developers. What I presented as "fact" was based upon information about the developer readily available on his website.

I can be sure that the developer was unaware of his app being pulled – because he himself was told only hours before it disappeared and given almost no explanation. You can find that information here: http://www.seankovacs.com/index.php/2009/07/gv-mo

I can be sure he was feeding his family with the money from sales (maybe not completely feeding his family) but money in to the bank account = food on the table – based upon this information on his about page:
"I’m a SQL ninja by day, a husband by night, and an iPhone app developer somewhere in between."

So, thanks for the comment. Maybe next time I have something to say to Apple, I'll hire Dean Koontz, Mike Cane, Jeff LaMarche or heck maybe one of you professionals to pen it for me.

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By: Chris Angelius https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10559 Fri, 31 Jul 2009 16:36:44 +0000 http://isource.com/?p=9472#comment-10559 Honestly, emails such as this one aren't going to result in any changes being made. It's poorly written, and unprofessional. As a programmer with an actual stake in the app store, you really should have put a bit more time into writing this if you really wished for it to be taken seriously. It's far too colloquial, and at times even rude. I'd imagine Mr. Jobs has a lot more on his plate than just app store review policies, and as such informal emails are far from the way to get his attention on the matter. Secondly, I'm quite certain that a lot of the information that you posted as fact in your email are unsubstantiated, how can you be sure that the developer of GV Mobile was unaware of his app being pulled, or that he was feeding his family with the sales of his application? As I'm sure you're aware, not many developers are making a living off of the app store. Anyway long story short, if I was Jobs, I'd have deleted this email two sentences into the second paragraph.

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By: brandonsteili https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10558 Fri, 31 Jul 2009 16:27:43 +0000 http://isource.com/?p=9472#comment-10558 In reply to Rickboy.

I'm not a professional writer, so I can see where you're coming from. But how many other people who send him emails really have a professional writing background either? Again I agree with you that I "should have" but I didn't and my guess is that most people wouldn't either.

If Apple takes the stance that they only accept comments/feedback from people with professional writing and editing, well then I guess we'll hardly ever see anything change. And frankly if you were in Job's shoes and took the same stance – my guess is the company wouldn't last very long because very few people actually write well enough for it to be considered anything above a grade school level.

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By: brandonsteili https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10556 Fri, 31 Jul 2009 16:19:26 +0000 http://isource.com/?p=9472#comment-10556 In reply to Jake.

I agree – Should have cut that bit out but unfortunately by the time I had that moment of enlightenment I had already hit the send button.

I never really expected a response from Mr. Jobs anyway – so as long as he (or someone) gets to the bottom – they've gotten the parts that I really wanted them to see. If all of us who have owned an app only to see it get yanked from the store took a few minutes to send a letter / file feedback – Apple would have no choice but to finally make some much needed changes to the process or at minimum acknowledge the issues.

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By: Rickboy https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10554 Fri, 31 Jul 2009 16:16:00 +0000 http://isource.com/?p=9472#comment-10554 I fully agree with the message you're attempting to get across, but you should have had someone proofread it and edit it a bit before sending. It is not well-written from a professional standpoint. If I were in Jobs' shoes, I would have closed the email and deleted it at the beginning of the 2nd paragraph "I could find a bunch of areas in the App Store…" That sounds like a 6th grader wrote it. Sorry, just being honest.

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By: Daniel Reed https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10553 Fri, 31 Jul 2009 16:02:21 +0000 http://isource.com/?p=9472#comment-10553 In reply to Jake.

Agreed, keep it calm and polite!

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By: Jake https://isource.com/2009/07/31/letter-to-mr-jobs-app-store-policies-are-broken/#comment-10550 Fri, 31 Jul 2009 15:46:42 +0000 http://isource.com/?p=9472#comment-10550 You were doing good until you got to the last paragraph and the a-hole comment. I am sure you had his attention up to that point and then he hit the delete button.

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