Comments on: Ever Questioned the Price of an iPhone App? Then You’re a Whining Moron https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/ #1 Source for iPad, iPhone, iPod, Mac and AppleTV Thu, 14 Oct 2010 20:58:41 +0000 hourly 1 https://wordpress.org/?v=5.4.10 By: jtomason https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14686 Sat, 17 Oct 2009 10:17:58 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14686 In reply to patrickj.

“There's no such thing as bad PR”.

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By: Jesse Armand https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14496 Mon, 12 Oct 2009 17:40:41 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14496 In reply to Ivan Williams.

Well, you have to consider the average customers of iPhone apps and the average quality over price of iPhone apps.

A mobile iFart or hot girls app that cost 99 cents might get lots of good reviews, when it's still on the top list. Even though you should know that it's a useless and a very simple app. Most of the cost of investment is only spent on the graphics and audio.
Meanwhile, an app that cost more than a buck, and it has a bit more usable and long term value in it will get lots of bad reviews over some flaws, because of its slightly higher price.

Price is just not equal to the efforts required to make them.

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By: Ivan Williams https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14490 Mon, 12 Oct 2009 15:32:03 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14490 Some things are just plain funny, and this one is hilarious! I find it all too funny when people complain about the cost of iPhone apps. Surely iPhone apps are some of the cheapest apps that you can buy for a mobile device, no?

What I want to know now is, did anyone actually buy the said app this weekend? Priceless…

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By: aflorence https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14461 Sun, 11 Oct 2009 15:54:17 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14461 Unless your app is on the top list, 99c is most likely not sustainable. There is definitely a need for reasonable pricing expectations. However, a response such as this does not let the customer understand the situation. Instead, it furthers the thinking that the dev is just greedy. If the customer does not understand the value and quality work that has gone into an app, they are not likely to want to pay for it. And everyone knows that 39.99 is obviously unreasonable. As someone said earlier, I would much prefer the dev to have set up some kind of FAQ about the work that went into the creation of his app and why he charges what he does. In addition, a limited time sale most likely would have captured many of those on-the-fence customers and he would have more happy customers than not.

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By: patrickj https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14457 Sun, 11 Oct 2009 15:33:29 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14457 In reply to Don Forth.

I have no problem with it if prices need to move upwards to sustain good developers and good apps. Just firmly believe this sort of approach does not help move anything forward.

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By: patrickj https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14456 Sun, 11 Oct 2009 15:32:10 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14456 In reply to J Doss.

I agree that there is probably at least an element of 'PR stunt' – but it is still absurd to me that mocking your customers is considered good PR.

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By: patrickj https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14455 Sun, 11 Oct 2009 15:29:21 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14455 In reply to Rob Evans.

I've worked as a bartender in the past, and in tech support and network support for many years, so lots of customer facing roles – not sure how a cafe is any great world apart. There are plenty of jobs where dealing with users / customers can be frustrating at times – but still, there is not a single one of them I can think of where any sort of intelligent management would endorse publicly berating them.

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By: J Doss https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14454 Sun, 11 Oct 2009 15:12:52 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14454 I just saw the irony in this protest. The customers are complaining over one buck and the dev is punishing the customer over one email. Because that is all each customer sent out.

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By: Don Forth https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14452 Sun, 11 Oct 2009 14:21:42 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14452 No matter what the circumstances are, even if the customers are being rude, you should never respond this way. I would have been much more interested in seeing the response contain a clearly written description of why the app costs the amount it does. I don't think many of these people understand what it takes to write and maintain an app. Staying calm and responding with actual information will help to diffuse the situation. Being rude does nothing to help.

I wish I had 3400 people providing feed back on any of my apps.

For the record I'm amazed at how cheap things are going for in the store currently, and I do not think the low prices can be sustained.

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By: J Doss https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14440 Sun, 11 Oct 2009 13:24:40 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14440 First and foremost this is a PR stunt. You don't make a statement by lashing out at your customers. Companies that do this are looking for press. When their prices drop again you'll see the game hit the top ten. How noble of them. (rolls eyes)

Name one industry that you don't have to deal with "morons". People as a whole are stupid, because they are uninformed. That is why they are communicating with the business. They want clarity. This is the one of the few places customers would tolerate being called an moron and come back and help make that developer a load of cash..

Everyone is trying to make a buck. I don't fault the devs if they make a load of cash. That is why they are making apps, and I can already tell you this "protest" will profit them nicely on Monday. Just like I don't fault the devs for making a grip of cash, I don't fault the end user for trying to save a buck. Because quite honestly there is an upswing in app pricing (.99 is becoming more of a sale price) the consumer is not just trying to save one dollar, they are trying to get control of the market. Same goes for Tweetie 2, the consumer is use to devs putting out updates and features and they want to make sure the market doesn't trend toward leaving the features out for new versions. I think the market is going in the right direction myself. I wouldn't want to see it get above the $5 level, but that is me.

Here is what's funny. Back in the WM days apps were between 10-30 bucks. Small devs struggled and large devs did alright. But now that apps are averaging between 1-10 bucks devs are making a killing in comparison. Even though this dev has made more money than ever before, they are acting like "whining morons" because they don't understand or know why 3,400 people a month are complaining about prices and are tired of taking the time to provide customer service. BTW 90% customer service is answering "stupid moronic questions" If this is truly a noble move then put of a FAQ page and an automated email and send you customers to it. Hire a service to field the support calls. Donate all the money you are about to make to a charity. Yea, I didn't think so.

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By: DAve T. https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14439 Sun, 11 Oct 2009 12:47:28 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14439 I'm with you on this, any businessman who treats their customers with contempt shouldn't get any business at all.

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By: Ted Chan https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14437 Sun, 11 Oct 2009 12:36:37 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14437 From the economics perspective, app developers should just be looking at 2 things…

One is elasticity of demand, and the second is whether there are any externalities from pricing your app at a very low price, such as word of mouth effects or getting a big bump in sales from making the Top 25, Top 50, Top 100 list.

Another consideration, especially on BlackBerry and Android stores is the number of people you have to support…seems like there always questions, always issues with device settings, etc…at 99 cents, if there's one inquiry, you lose money on that app sale…

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By: Tweets that mention Ever Questioned the Price of an iPhone App? Then You’re a Whining Moron | Just Another iPhone Blog -- Topsy.com https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14435 Sun, 11 Oct 2009 12:29:26 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14435 […] This post was mentioned on Twitter by Cody Tim. Cody Tim said: Ever Questioned the Price of an iPhone App? Then You’re a Whining Moron http://bit.ly/dgfOu […]

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By: Braden https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14433 Sun, 11 Oct 2009 05:47:40 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14433 Well put.

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By: Jesse Armand https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14432 Sun, 11 Oct 2009 04:58:19 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14432 I'm curious to see the results of this situation to Schiau Studios.
How about Tweetie 2, I don't see a decline in its popularity. It's the number 1 in Social Networking.

The App Store is the place where consumers are very spoiled. I don't really think this kind of act by the devs will really stop people from buying the app. They will just wait until the price go down. It will go down eventually.

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By: Rob Evans https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14429 Sun, 11 Oct 2009 03:39:03 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14429 I disagree. I whole-heartedly support the devs who have had enough of this type of person. Its the same with any point of sale industry. People will take and take and take until someone says ENOUGH!. To say that this is not the best way to treat customers is simply splitting hairs. It is completely justified. I can say from experience that the situation can reach a point where you just have to turn around and say "Get Lost!!" It is the truth: No body wants customers like that. (i.e. whining morons") If you can't take this on board I challenge you to do a few days work in a cafe. =D

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By: Rxmxsh https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14427 Sun, 11 Oct 2009 02:10:18 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14427 In reply to patrickj.

True. The approach by the dev probably wasn't the wisest – but look at the coverage he's gotten! Perhaps should have had a weekend sale, make some money, and then re-raise the price. Clearly, money wasn't the motivating factor here. Principles were, evidently.

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By: patrickj https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14426 Sun, 11 Oct 2009 02:07:46 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14426 In reply to Rxmxsh.

Apps are priced very low, especially in comparison to other platforms. I have no great problem with it if as the market shakes out, prices go up. And you're right – I wouldn't tend to be firing off an email or snail mail note to anyone at Target about their pricing levels, or to individual product manufacturers. For me, that's not the point though. The point is if I did, or certainly if 3,400 individuals did, I would never, ever expect the response from a business to be like this.

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By: Rxmxsh https://isource.com/2009/10/10/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/#comment-14425 Sun, 11 Oct 2009 01:56:33 +0000 http://isource.com/iphone-app-store/ever-questioned-the-price-of-an-iphone-app-then-youre-a-whining-moron/%20#comment-14425 I'm kind of in the middle of this. Any other platform, apps cost a LOT more than the usual 99 cents iPhone users have become accustomed to paying. People are outraged that Tom Tom cost $100. Really? look at BB or WinMo – Garmin, Tom Tom, etc, cost guess what? 100 dollars. I remember paying $10 for pacman on my Razr, about 7 or 8 years ago.

My point is that these apps that are in the app store are WAY below what years past have brought it. IMO, if the game isn't worse the 3 or 4 bucks, don't buy it. If you see something in Target or Macy's, and you disagree with the price – do you email the maker of the product and complain? No. You wait for the price to drop, you don't buy it, or you cough up the money and buy it anyway. Choose one of those option, IMO.

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