Comments on: App Store Refund: how I got mine

By: bumpybutfun

bumpybutfun — Wed, 14 Dec 2011 01:54:41 +0000

I have not had luck with this process as outlined by the initial poster. I had $2300 in unintended purchases from Tap Zoo, Pet Hotel, and other Pocket Gems, Inc. in-app purchases.
Apple, when initially contacted told me that I would have to work with my credit card company to get the issue resolved.
I took that as “NO” for an answer from Apple, and proceeded to “dispute the charges” on the credit card. After doing this, I thought I’d write to Pocket Gems, Inc. to ask about getting a refund. They agreed and said YES, outlining the above mentioned process (as above in the first posting). However, it did not change Apple’s response… they still told me to work with my Credit Card. I’m very frustrated that Apple wasn’t at all willing to help after multiple requests, including a request to escalate to a manger at a higher level. I even got 2 people at different times from Apple iPhone support on the phone to work with the ITunes Support people over the phone (I never got to talk to them, it was that the Apple iPhone Support person “consulted” with iTunes Support) and all concluded I needed to just work on it through my credit card company.
Did Apple’s policy on this change? What happened? I’m still working it out and will post the results once they are in.

By: Claus D

Claus D — Sun, 23 Oct 2011 20:19:07 +0000

From what I could understand of the posting in french, it ressembles my situation. My 8 year old daughter has inadvertently purchased items (so called “in-Apps”) from a free game on my iPad. I contacted the developper and they gave me a refund. I had to go through I process which they described in detail. So it is possible. Good luck.

By: AliciaB

AliciaB — Fri, 09 Sep 2011 20:34:58 +0000

In reply to besancon stephanie. Désolé mais nous pouvons rien faire. Un conseil: contacter le developeur et demander un remboursement. Il n'est pas obligé à le fair mais on sait jamais. Et surtout changer le mot de passe!

By: besancon stephanie

besancon stephanie — Fri, 09 Sep 2011 19:49:04 +0000

Bonjour,

Ma fille de 7 ans a telecharge un jeux “tap petshop” dans la caregorie des gratuits et a ma grande surprise j ai ete preleve 4fois de 79,99e surtout que c est une application ou l on demande le mots de passe qu une seule fois au telechargement.De plus j ai du garde ce jeux seulement deux jours sur mon iphone et que toutes les explications sont en anglais.Je vous demande de bien vouloir faire le necessaire afin que je puisse etre rembourse de cette somme dont je ne dispose meme pas .

By: xbid

xbid — Tue, 24 Aug 2010 16:33:08 +0000

In reply to Carla.

Follow these steps:
1. Run itunes, then go and click on "iTunes Store" which is located under STORE tab on the left hand side of window.
2. when the itunes store page is on , you will see your email ID that you use to login on the top right hand side of the window, (just below Search Store tab)
3. Then click on your email ID, it will pop up a new box.
4. You can put your password and click on "View Account" to see purchase history. The View Account tab will be on the bottom right side of that window.

By: felipead

felipead — Sat, 17 Jul 2010 20:33:50 +0000

In real life, people are allowed to test any application before purchasing it. This is called Trial.

What the hell Apple think? I cannot test any software before paying for it? That I must pay for it based just on reviews and pictures?

By: Carla

Carla — Wed, 23 Jun 2010 02:33:09 +0000

Can someone PLEASE tell me how to get into my account or purchase history.

I purchased and downloaded some apps straight onto my Iphone 3G … and I've logged into the apple store with the Iphone and online … and I can't seem to find any place that lists things that I've bought.

Really appreciate any help – a link to the login screen or navigation tips would be extraordinarily helpful.

Many thanks in advance

Carla

By: Alicia Bankhofer

Alicia Bankhofer — Fri, 22 Jan 2010 22:06:50 +0000

In reply to Karyn Carson. You're welcome and thanks for reminding about account history - for me it was a bit tedious to look thru cos the hubby and I download loads of apps so a single purchase gets lost in the maze.

By: Karyn Carson

Karyn Carson — Fri, 22 Jan 2010 21:07:00 +0000

<< 2. Include your purchase reference number (yes you should keep these pesky emails from iTunes in case you need them in future) >>

Great info to know, thanks! I didn't think refunds were possible either so knowing we have this option in particular cases could be handy.

In reference to your #2 statement: You can also log into your Apple store acct. (I accessed mine through iTunes) and pull up your Purchase History. I haven't saved any of my iTunes receipt emails either, but I think this would suffice because it includes order numbers, date purchased, etc.

Thanks again! I get a lot of iPhone tips from your articles. 🙂

By: Rohit

Rohit — Fri, 22 Jan 2010 19:04:13 +0000

cool info

By: D@nilYcH

D@nilYcH — Thu, 21 Jan 2010 23:04:15 +0000

Great. Thnx so much

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Thu, 21 Jan 2010 22:54:20 +0000

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