On top of the infamous antenna issues, there appears to be another quite serious iPhone 4 problem that is affecting a good number of users. Namely problems with the iPhone 4 proximity sensor are causing mid-call hangups, unintended dialing and more similar troublesome behavior when using the new iPhone.
I learned of these issues via an email from a regular reader here, Brian Bothwell. Since I ‘ve not yet experienced the issue, I ‘m going to share Brian ‘s rundown of the problem here “ as it is affecting him and he has researched it heavily
As much as I don’t want even more problems related to iPhone 4 to get exposure, this one effects me personally and is a serious problem as it causes hangups during important phone calls. It would be helpful to get more exposure to this problem so Apple starts taking notice and provides a fix.
In short, there are problems with the proximity sensor. Unsure yet if the problem is with iOS 4.0 or iPhone 4. I started noticing it when I got my new iPhone 4, but I had not put iOS 4.0 on my 3GS. Some others are reporting that they are having problems on their 3GS because of it. What happens is even if the phone is against your ear and not moving, the screen randomly activates and de-activates. Many times this causes "face dialing" where your face will push buttons on the screen. This can either hang up your call, start a FaceTime conversation, put the person on hold, put the person on speakerphone, or if you have received a SMS or other popup notification, it can start launching other apps.
It has been extremely frustrating for me. I’ve hung up on many people accidentally because of it. If you guys do post this to help give it exposure, please provide this information in some form:
If any of you are having issues with the proximity sensor (face dialing/hangups) on iPhone4 or iOS4, please go here and add a post: http://discussions.apple.com/thread.jspa?threadID=2475509
Also, it would be helpful to put in a support call in order to improve Apples level 2 exposure, to the problem. Go here:
http://www.apple.com/support/expert/
Enter a description of this problem and your phone number. In your description, explain that the screen turns on and off even when the phone is against your face. Explain that you’ve done a full restore and tried reset all settings. Give them a link to the above discussion thread.
Let us know in the comments if you have experienced this issue on your iPhone 4.
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TAGS: iPhone 4 problems, iPhone 4 proximity sensor problems
