‘This is the most successful product launch in Apple ‘s history, ‘ said Steve Jobs, Apple ‘s CEO. ‘Even so, we apologize to those customers who were turned away because we did not have enough supply. ‘ Despite being the most successful launch in terms of demand and sales, this is also the most problem-ridden […]
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Now Would Be a Great Time for a Little Humility and Support from Apple

Jun 29th 2010 by

antennabandstrip

‘This is the most successful product launch in Apple ‘s history, ‘ said Steve Jobs, Apple ‘s CEO. ‘Even so, we apologize to those customers who were turned away because we did not have enough supply. ‘

Despite being the most successful launch in terms of demand and sales, this is also the most problem-ridden iPhone launch that we ‘ve ever seen.  Between just the infamous antenna/reception issue and the proximity sensor problems, many iPhone 4 users are finding that ‘this changes everything ‘ in all the wrong ways.

I think that instead of making the reverse-apology shown above, for not being able to make the things fast enough for everybody who just has to have one, this is an occasion where Apple might want to show some humility and support for its loyal users.

And when it comes to the iPhone 4, they are very loyal users “ with some reports showing that up to 77% of iPhone 4 buyers were upgrading from a previous version of the iPhone.

Instead of issuing statements that claim all cellphones suffer from similar reception issues, or ultra-stupid email responses about users ‘holding it wrong ‘, this would be a great time for Apple to

— Clearly acknowledge at least these two serious issues.  Even if they are not affecting all users, they are obviously affecting enough customers for this to be worthwhile “ especially after the idiotic ‘you ‘re holding it wrong ‘ response got out.  Clarify for us what percentage of users are genuinely affected by these problems.

— Tell users what fixes are being worked on for these issues. If a software update can address either or both of these issues, tell people that and let us know about a timeframe for when that update should be expected. 

— Stop calling it the most successful product launch in their history until they address these issues properly.  Right about now you could make a good argument that it ‘s their least successful iPhone launch “ at least in terms of damage to the reputation of the iPhone as best-in-class device.

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