Comments on: Tip: Preventing the iOS 5 Music App from Crashing on iPhone 3GS

By: connor

connor — Thu, 08 Mar 2012 12:34:12 +0000

My music app sometimes crashes on my 4s. In the middle of a song it will stop, and the phone will respring (screen goes black and loading circle appears in the middle of the screen). Its not a big issue, its only happeneed to me twice in the two weeks ive had my phone, but i would like to find out the cause of the problem

By: danny

danny — Mon, 20 Feb 2012 18:31:02 +0000

same problem with iphone 4s music sometimes plays with different album art or doesnt play atall with the same album art. pretty frustrating rang my technical support and they said both from the phone shop i got the iphone from and iphone customer support and it was as if they didnt know what was wrong with it. I KNOW WHATS WRONG WITH IT YOURE IPHONE 5.0.1 UPDATE IS SHITE!!!!

By: Mina

Mina — Wed, 25 Jan 2012 08:49:37 +0000

In reply to BlakeM. Apple need to fix this asap! using pandora or spotify is not a work around!? thats an alternative.

By: BlakeM

BlakeM — Thu, 15 Dec 2011 17:55:08 +0000

My music had all of the album artwork but still had a similar issue so I figured it had to be related.

I turned off the “Lyrics & Podcast Info” in Settings -> Music and it still seems glitchy but manages to play through a song that was previously crashing it consistently. I’m guessing the app is trying to access/get more info about the album and it’s not able to.

The BEST workaround I’ve found though is to use Pandora and Spotify.

By: Jay

Jay — Sat, 03 Dec 2011 03:00:47 +0000

In reply to MarkH. My wife's 3GS stopped on a song that seemed to have artwork, which would have set this tip to one side. However it turned out that the artwork wasn't an authentic album image. Guessing that has something to do with it too.

By: MarkH

MarkH — Fri, 02 Dec 2011 01:45:03 +0000

In reply to MarkH. No joy.

By: MarkH

MarkH — Sat, 26 Nov 2011 19:27:23 +0000

I noticed that all the artwork that was missing from my 3GS was actually attached to the files in iTunes. In fact it all showed up in iTunes on the files stored on the phone, just didn’t show on the music app. Tried deleting and adding artwork with sync in between but that didn’t work. Finally tried deleting the albums from the phone, syncing, then adding them back to the phone and syncing again. Now all the artwork is there in the app. Will have to wait and see if this works around the problem.

By: Shuki

Shuki — Fri, 18 Nov 2011 12:27:47 +0000

In reply to Jay.

hmmm….. all my songs have artwork and it still happens on my 3gs
so I wanted to remove the art work from itunes and re paste.
itunes now doesnt let me clear or do anything with my artwork….

By: Jeff

Jeff — Thu, 17 Nov 2011 14:06:30 +0000

I have an iphone 4 running ios 5.0.1 and I cannot even access my music. The music app brings up a white screen for about 5 second and then crashes. Sometimes I can get music to play by going to the lock screen and hitting play, but I can’t access my playlists or anything. Please fix this Apple!! The whole point of the iphone is supposed to be an ipod phone.

By: Dan

Dan — Tue, 15 Nov 2011 05:06:34 +0000

My 3GS crashes in the middle of a song. The only way to stop it is to restart the phone. It started only after i upgraded to 5.0.1. I never had the problem in 5. Guess I’ll try to downgrade.

By: Jay

Jay — Tue, 15 Nov 2011 03:54:17 +0000

In reply to MarkH. Yeah, I noticed it wasn't on the list of bug fixes so I was afraid it wouldn't.

By: MarkH

MarkH — Tue, 15 Nov 2011 02:23:47 +0000

No joy on 5.0.1. Still happening.

By: Jay

Jay — Fri, 11 Nov 2011 20:37:51 +0000

In reply to Shuki.

On a 3GS or iPhone 4? I’ve noticed on the 3GS that sometimes the album art that is displayed is incorrect – showing art for a song that’s either before or after the one playing.

I know that Apple was testing iOS 5 for months, though I don’t know if anyone reported this issue to them. Now that 5.0.1 is out (released yesterday), I am hoping that it repairs this issue. Since it wasn’t listed on their list of issues addressed, however, I’m not holding my breath.

By: Shuki

Shuki — Fri, 11 Nov 2011 13:16:59 +0000

This happens on songs that have album cover art too 🙁
apple is becoming messy
is it because they are so successful?

By: Jay

Jay — Fri, 11 Nov 2011 02:21:49 +0000

In reply to MarkH. That worked temporarily for me at first. For some reason, that workaround eventually quit working for me.

By: Jay

Jay — Fri, 11 Nov 2011 02:20:48 +0000

In reply to Jen.

That’s why I titled the article for the 3GS – it hasn’t affected my 4S either.

By: MarkH

MarkH — Wed, 09 Nov 2011 22:32:48 +0000

My 3GS has this problem. My work around is to manually activate shuffle. It also works to just manually activate a different song.

By: Jen

Jen — Wed, 09 Nov 2011 22:14:46 +0000

The coverflow art does not seem to affect crashing of the music app on my 4S. I have had it crash on a song with album art several times. I think this is a case of a coincidence looking like a solution, but if it worked for you, terrific. I’m waiting for the OS patch that will fix it for real.

By: Debbie

Debbie — Wed, 09 Nov 2011 17:06:54 +0000

My iPhone 3Gs just did this but while I was surfing iTunes. I can’t seem to get it going again. Trying the hard reboot for a 4th time now. WTF???

By: Jay

Jay — Wed, 09 Nov 2011 14:42:03 +0000

In reply to Osman. The Apple Discussion site seemed to focus more on the iPod Touch than the 3GS - lots of complaints about the Music app crashing the device! The Shared Playlists won't function on Home Sharing correctly if you drop wifi: you've lost your connection to the shared station. Sounds like a hard reboot (holding Home and Lock button together until the Apple symbol reappears at the center of the screen and then letting go of both buttons) would help. That, and staying in range of your wifi signal.

By: Osman

Osman — Wed, 09 Nov 2011 13:38:53 +0000

This just happened to me and that is the reason I’m here. It. is. severe. I’m using iPod touch 4g with iOS 5 and I think you’ve figured it out correctly. My music stopped playing while I was using the home sharing feature and went out of my WIFI area. Now the music app won’t change tabs and I can’t goto ‘More’ to get to my shared playlists.

By: Jay

Jay — Tue, 08 Nov 2011 19:38:40 +0000

In reply to Weebsurfer. Although I also have a 4S and have not had any of the same issue, there have been some who allegedly have experienced the crashing issue on a 4S (see the discussion here).

By: Jay

Jay — Tue, 08 Nov 2011 19:36:48 +0000

In reply to eric. Yes, I think that's part of the same error manifesting itself in a more severe crash.

By: eric

eric — Tue, 08 Nov 2011 19:30:08 +0000

ive been having problems that im playing a song and the screen goes blank and i hav to restart the phone and this usually takes a few minutes. its happened several times.

By: Weebsurfer

Weebsurfer — Tue, 08 Nov 2011 15:46:56 +0000

Ive seen similar but not as severe issues on my 4. Anyone else???